Support – Watch More
Contact
Need help? Contact DevDad Support via email.
Report a Problem
Include your device model, OS version, and a short description of the issue. For playback or import problems, attaching a diagnostics report helps a lot: open Settings → Export Diagnostics in the app and share the generated file. The report is created on your device, automatically strips credentials and personal identifiers, and is only sent if you choose to attach it.
FAQ
Does Watch More include any channels or content?
No. Watch More is a player only. It ships with no channels, providers, or subscriptions, and does not recommend any. You add your own Xtream login, M3U/M3U8 playlist URL, or local playlist file — and you must have the legal right to access any source you add.
What does the free version include?
One media source with the playback, guide, search, and library features supported on your device. Optional Watch More Pro plans unlock more sources and household features. Available features vary by platform.
How do I cancel my Watch More Pro subscription?
Subscriptions are managed by the store, not by us. On iOS: Settings → your name → Subscriptions → Watch More Pro → Cancel. On Android: Google Play → Payments & subscriptions → Subscriptions. On Fire TV, use the Amazon account and Appstore subscription settings used for purchase. Deleting the app does not cancel a subscription.
How do I restore my purchase on a new device?
Use Restore Purchases in the app's settings while signed in to the same Apple App Store, Google Play, or Amazon Appstore account used for the purchase.
How do I request a refund?
Refund requests are handled by the store that processed the purchase: Apple, Google Play, or Amazon Appstore. Contact that store under its current refund policy.
How do I delete my data?
Watch More Pro uses a pseudonymous Watch More ID and server-side purchase, entitlement and device records. To request permanent deletion, contact support using the Account and Data Deletion page. We verify ownership, permanently erase related primary database records, and request RevenueCat customer deletion. Processing is asynchronous; support checks the exact Watch More ID in RevenueCat customer search again until it is no longer returned. A keyed, one-way digest is retained indefinitely only to prevent the deleted ID from being recreated. The deletion page lists the 30-day diagnostic log period and up-to-90-day replay-ledger and backup retention. You can also delete a source in Settings → Manage Sources to remove its local credentials and related catalog data.
How quickly do you respond?
Typical response time is within 3 business days.